Gartner Research

Competitive Landscape: Microsoft Dynamics CRM Services, North America and Western Europe

Published: 28 November 2012

ID: G00234396

Analyst(s): Patrick Sullivan , Khalda De Souza


This document discusses the competitive forces at play in the Microsoft Dynamics CRM services market. Practice leaders and strategists within service providers should use this research to develop strategies to increase revenue and market share from Dynamics CRM services.

Table Of Contents


  • Competitive Situation and Trends
  • Market Players
    • Providers Profiled in This Report
  • The Future of Competition
  • Competitive Profiles
    • Avanade
    • CGI (Global SI)
    • Fujitsu (Global Dynamics CRM Technology Integrator)
    • Infosys (Global Dynamics CRM Technology Integrator)
    • Sonoma Partners (Local Resellers and SIs)
    • Touchstone CRM (Local Resellers and SIs)
    • Tribridge (Local Resellers and SIs)
    • Additional Providers
  • References and Methodology

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