Gartner Research

Use a ValueOps Perspective to Balance Risk and Agility in IT Operations

Published: 05 December 2012

ID: G00246229

Analyst(s): Jeffrey Brooks, George Spafford , Ian Head


IT operations leaders must adapt to increasing business demands for agility. They should look beyond ITIL, and use the ValueOps perspective described here to design a flexible service management environment matched to each IT service.

Table Of Contents
  • Key Challenges



  • Use the Techniques Described in This Research to Categorize Your Key Business Services by Pace Layer
    • Systems of Record: Low Risk Is Mandatory
    • Systems of Differentiation: Requiring Low Risk
    • Systems of Differentiation: Requiring Significant Agility
    • Systems of Innovation: All Require High Agility
    • Considerations for Commercial off-the-Shelf Solutions
  • Agree on the Pace Layer Categorization, Service by Service, With the Business and Other Stakeholders
  • Design Flexibility Into the Operational Processes to Reflect the Pace Layer Requirements
  • Conclusion

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