Gartner Research

IT Asset Management; CIO Desk Reference Chapter 25, Updated Q3 2012

Published: 30 September 2012

ID: G00247226

Analyst(s): Patricia Adams, Stewart Buchanan , William Snyder, John P. Roberts


Successful CIOs have processes and resources in place to make wise procurement decisions. But upfront acquisition costs are typically only 25% of total life cycle costs, so end-to-end asset management is a critical IT management discipline.

Table Of Contents
  • Overview


  • IT Asset Management State-of-the-Art
    • Acquiring Goods and Services
    • Supplier Management
    • Asset Tracking and Inventory Management
    • Life Cycle Management and TCO
    • IT Asset Management Maturity Model
    • Asset Retirement and Disposal
    • Future Trends
  • Best Practices for Starting an Asset Management Program
    • Conduct a Baseline Analysis: Identify Problems
    • Identify Potential Opportunities for Cost Savings and Cost Avoidance
    • Gain and Retain Executive Sponsorship
    • Prioritize and Evaluate Opportunities in the Context of Contribution
    • Involve Business Units — Link Business and IT Objectives
    • Secure Funding
    • Define and Document ITAM Processes
    • Implement in a Staged Approach
    • Communicate and Market ITAM's Value to the Business Units
  • Benefits of ITAM Change in Importance as Program Maturity Increases
    • ITAM Manager Skill Sets
  • Five Critical Competencies for Advanced IT Asset Management
    • Collecting and Correlating Data
    • Turning Data Into Management Information
    • Planning Asset Life Cycle Budgets and Financial Impacts
    • Reporting Costs and Support Service Pricing
    • Managing the IT Asset Portfolio
  • Establishing a Life Cycle Management Program
    • Techniques That Seem Like Life Cycles, But Are Not
    • Getting Started in Life Cycle Management
    • Tools to Help Maintain Life Cycles
  • Conclusions
    • CIO Call to Action
    • Conclusions

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