Gartner Research

Use Synthetic Monitoring to Measure Availability and Real-User Monitoring for Performance

Published: 10 December 2012

ID: G00246451

Analyst(s): Jonah Kowall


The commoditization and low price of synthetic end-user monitoring has accelerated buyer adoption and led to its misuse. Real-user monitoring is required when implementing application performance monitoring.

Table Of Contents
  • Key Challenges



  • Apply Real-User Monitoring Technologies That Understand the Application or Device Being Used
  • Reduce Synthetic Testing to Focus Staff Resources on High-Value, Customer-Centric APM
  • Use Synthetic Transactions to Determine Availability of a Service or Application
  • The Use of Synthetic Transactions Should Be Limited to Availability and Not to Performance Monitoring

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