Gartner Research

IT Key Metrics Data 2013: Key Industry Measures: Cross Industry Analysis: Multiyear

Published: 14 December 2012

ID: G00245604

Analyst(s): Linda Hall , Jamie Guevara , Eric Stegman


This research contains enterprise-level IT investment, cost and staffing metrics as well as business productivity ratios across all industries (“Cross Industry”) in aggregate.. Information provided was collected from global CIOs and IT Leaders between 2008 — 2012 and reflects annual averages over that period in addition to 2013 projected IT budgets.

Table Of Contents
  • Overview


  • Overview
    • IT Key Metrics Data Research Background
    • Using This Research
    • Gartner IT Key Metrics Data Series
    • IT Key Metrics Data Source
    • Data Variations
  • Demographics
    • Cross Industry Definition
  • IT Investment Measures
    • Total IT Spending/Budget Definition:
    • Points of Clarification
    • IT Intensity
    • IT Spending Percent Change
    • IT Spending as a Percent of Revenue
    • Agility: Revenue Percent Change vs. IT Spending Percent Change
    • IT Spending as a Percent of Operating Expense
    • Agility: Operating Expense Percent Change vs. IT Spending Percent Change
    • IT Spending per Employee
    • IT Full-Time Equivalents as a Percent of Employees
  • Business Productivity Ratios
    • Revenue per Employee
  • IT Resource Distributions
    • IT Operational vs. Capital Spending
    • Strategic IT Spending Categories: IT Spending to Run the Business, IT Spending to Grow the Business and IT Spending to Transform the Business
    • IT Spending Distribution: Hardware, Software, Personnel, Outsourcing
    • Distribution of IT FTEs: Insourced vs. Contractor
    • Distribution of IT Resources: By Technology Domain
  • Conclusions
  • IT Key Metrics Data Related Research

Recommended Reading

  • Appendix: Exploring Gartner’s Prescriptive Benchmark Analytics Capabilities
    • Gartner Benchmark Analytics Select Case Studies

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