Gartner Research

Cisco Software as a Service: Extending WebEx Collaboration Beyond Web Conferencing

Published: 13 December 2012

ID: G00234921

Analyst(s): Larry Cannell , Bill Pray


Cisco's WebEx software as a service (SaaS) offerings beyond Web conferencing are a move by the company into the collaboration markets. This assessment offers details and guidance to help the enterprise decide whether WebEx services are the right choice.

Table Of Contents

Summary of Findings


  • The Network as a Platform for Collaboration
  • From Failure to Social
    • Cisco's SaaS 3CS Success, Attempts and Failure
  • WebEx: No Longer Just Web Conferencing
    • Web Conferencing
    • Enterprise Instant Messaging
    • Enterprise Social Software
    • Video Collaboration
  • WebEx Cloud: The Infrastructure for the Services
  • Missing in Action
    • WebEx Mail
    • WebEx WebOffice
    • Cisco Hosted Collaboration Solution
  • Licensing
  • Pricing
    • WebEx Web-Conferencing Pricing
    • WebEx Connect Pricing
    • WebEx Social Pricing
    • WebEx TelePresence Pricing
  • Geographical Coverage and Language Support
  • Mobile Support
  • SaaS Controls
    • WebEx Multitenancy
  • What Do Cisco's WebEx Investments Mean for the Enterprise?
  • Where WebEx Is Useful
    • Integration
  • Strengths
    • A Solid Web-Conferencing Solution
    • The WebEx Brand
    • Cisco's Size, Health and Enterprise Knowledge and Relationships
    • Established Complementary UC Technologies
  • Weaknesses
    • Cisco May Represent Only a "Me Too" Play
    • Cisco's Enterprise Collaboration Platform Is Incomplete
    • Cisco Has Not Proven That It Understands Enterprise Collaboration
  • WebEx Web Conferencing Should Be on the Shortlist
  • Cisco Shops Can Strategically Select and Deploy Other WebEx SaaS Solutions
  • Enterprises Should Wait and See How WebEx Social Develops as a SaaS Solution

The Details

  • Service-Level Agreement
  • Provisioning
  • Security
  • Help and Support
  • Cisco WebEx Products

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