Gartner Information Technology Research

Gartner Magic Quadrant for Communications Outsourcing and Professional Services


This Magic Quadrant examines 21 providers of IT and process services for corporate networks and communications systems worldwide. Use it as a source of due diligence support when looking for providers of ongoing managed services or outsourcing agreements, or for project-based services.

Published: 20 December 2012

ID: G00229632

Analyst(s): Eric Goodness , Christine Tenneson

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • Accenture
    • Atos
    • AT&T
    • Avaya
    • BT Global Services
    • Cisco
    • CSC
    • Dimension Data
    • Getronics Workspace Alliance
    • HCL Technologies
    • HP
    • IBM
    • NextiraOne
    • NEC
    • Orange
    • Siemens Enterprise Communications
    • T-Systems
    • Telefonica
    • Verizon
    • Vodafone
    • Wipro
  • Vendors Added or Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


Market Overview

Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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