Gartner Research

Competitive Landscape: Salesforce.com CRM Services, North America and Western Europe

Published: 21 December 2012

ID: G00246017

Analyst(s): Khalda De Souza , Patrick Sullivan

Summary

This document discusses the competitive forces at play in the salesforce.com CRM service market. Practice leaders and strategists within service providers should use this research to develop and refine strategies to increase revenue and market share from salesforce.com CRM services.

Table Of Contents

Analysis

  • Competitive Situation and Trends
    • Salesforce.com Consulting and Implementation
    • Front-Office Business Transformation Using Salesforce.com
  • Market Players
    • Providers Profiled in This Report
  • The Future of Competition
  • Competitive Profiles
    • Accenture (Global Full-Service CRM Provider)
    • Appirio (Regional/Global Salesforce.com Integrator)
    • BearingPoint (Business Consultancy)
    • Bluewolf (SaaS CRM Specialist)
    • Capgemini (Global Full-Service CRM Provider)
    • Fujitsu (Regional/Global Salesforce.com Integrator)
    • Sakonent (SaaS CRM Specialist)
    • Salesforce.com Services (Salesforce.com Technology Specialist)
  • References and Methodology

Recommended Reading

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