Gartner Research

Competitive Landscape: CRM Services, North America and Western Europe

Published: 21 December 2012

ID: G00246017

Analyst(s): Khalda De Souza, Patrick Sullivan


This document discusses the competitive forces at play in the CRM service market. Practice leaders and strategists within service providers should use this research to develop and refine strategies to increase revenue and market share from CRM services.

Table Of Contents


  • Competitive Situation and Trends
    • Consulting and Implementation
    • Front-Office Business Transformation Using
  • Market Players
    • Providers Profiled in This Report
  • The Future of Competition
  • Competitive Profiles
    • Accenture (Global Full-Service CRM Provider)
    • Appirio (Regional/Global Integrator)
    • BearingPoint (Business Consultancy)
    • Bluewolf (SaaS CRM Specialist)
    • Capgemini (Global Full-Service CRM Provider)
    • Fujitsu (Regional/Global Integrator)
    • Sakonent (SaaS CRM Specialist)
    • Services ( Technology Specialist)
  • References and Methodology

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