Gartner Research

Outsourcing Advisory: Best Practices for Evaluation and Selection Phase

Published: 28 December 2012

ID: G00246819

Analyst(s): Frances Karamouzis , Ruby Jivan


Due to the increased use of IT outsourcing, organizations are now more dependent on supplier capability, so the evaluation and selection of vendors are critical to the deal's success. Here, we provide best practices to help CIOs and sourcing managers execute the vendor selection phase for services.

Table Of Contents
  • Key Challenges



  • Include the Stakeholders in Scope-of-Work Development, and Obtain Sign-Off on Delivery Model Options
  • Execute the RFI/RFP Process Using a Standardized Repeatable Methodology and Tools
  • Use a Face-to-Face Presentation Step to Flesh Out Supplier Proposals
  • Verify Vendor Claims, and Perform Due Diligence
  • What You Should Do Next

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