Gartner Research

Agenda Overview for Social Software and Collaboration, 2013

Published: 02 January 2013

ID: G00245492

Analyst(s): Nikos Drakos


Collaboration will become mobile, cloud-based, contextual and social. IT leaders responsible for collaboration and social initiatives must increase the effectiveness of their investments, regain the trust of business stakeholders and engage individuals both inside and outside the organization.

Table Of Contents


Key Issues

  • How can social software and collaboration initiatives be used to improve or transform workplace effectiveness internally and to engage successfully on a large scale with external stakeholders?
  • How can trends such as mobility and the cloud be used to support agile, engaging, scalable and cost-effective social software and collaboration initiatives?
  • How should organizations design and build their social software and collaboration management technology to ensure alignment with other workplace infrastructure and integration with business applications?
  • How should enterprises evaluate vendors, service providers and technologies to ensure they select the best ones for their unique requirements?
  • How can social software and collaboration initiatives ensure success in terms of engagement, cultural alignment, reduced risk and quantifiable results?

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