Gartner Research

Agenda Overview for Social Software and Collaboration, 2013

Published: 02 January 2013

ID: G00245492

Analyst(s): Nikos Drakos

Summary

Collaboration will become mobile, cloud-based, contextual and social. IT leaders responsible for collaboration and social initiatives must increase the effectiveness of their investments, regain the trust of business stakeholders and engage individuals both inside and outside the organization.

Table Of Contents

Analysis

Key Issues

  • How can social software and collaboration initiatives be used to improve or transform workplace effectiveness internally and to engage successfully on a large scale with external stakeholders?
  • How can trends such as mobility and the cloud be used to support agile, engaging, scalable and cost-effective social software and collaboration initiatives?
  • How should organizations design and build their social software and collaboration management technology to ensure alignment with other workplace infrastructure and integration with business applications?
  • How should enterprises evaluate vendors, service providers and technologies to ensure they select the best ones for their unique requirements?
  • How can social software and collaboration initiatives ensure success in terms of engagement, cultural alignment, reduced risk and quantifiable results?

Related Priorities

Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.