Gartner Research

Agenda Overview for P&C and Life Insurance, 2013

Published: 02 January 2013

ID: G00245594

Analyst(s): Juergen Weiss


Life and P&C insurers worldwide face a volatile market, new competitors and a changing regulatory environment. Antiquated business processes as well as inflexible IT systems are hindering innovations. Gartner's 2013 research agenda will help CIOs find the right balance for their IT investments.

Table Of Contents


Key Issues

  • How should insurers develop the business case and project scoping for insurance legacy system modernization and replacement?
  • What are the best practices, selection criteria, priorities, vendors and future directions for core insurance systems?
  • How should insurers address the current and future regulatory environment impacting the business?
  • What are the best practices, priorities, vendors and future directions for BPO and BPM?
  • What BI, analytics, and fraud tools and applications are needed to manage data and identify key performance indicators?
  • What are the best practices, priorities and future directions for improving the customer experience, including customer acquisition and retention?
  • Which emerging business models and technologies should insurers adopt to better manage their relationships with intermediaries?
  • What emerging technologies, trends and changing business models will influence and disrupt the insurance industry?

Related Priorities

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