Gartner Research

Agenda Overview for Banking and Investment Services, 2013

Published: 02 January 2013

ID: G00245470

Analyst(s): Kristin Moyer

Summary

CIO priorities for 2013 should focus on amplifying the customer experience, reinventing payments and innovating operations.

Table Of Contents

Analysis

Key Issues

  • Amplifying the Customer Experience
    • What is the digital life?
    • How can technology amplify digital and face-to-face interaction?
    • What will the bank of the future look like?
  • Reinventing Payments
    • How do I use digital wallet solutions to maximize revenue and growth?
    • How do I plan and manage the modernization of my payment architecture and value chain?
    • How do I move to Transaction Banking 2.0?
  • Innovating Operations
    • How do I transition to open banking systems?
    • How can information, process, analytics and technology be used to make more-intelligent decisions?

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