Gartner Research

Agenda Overview for Communications Service Provider Strategy and Business Performance, 2013

Published: 02 January 2013

ID: G00239794

Analyst(s): Margaret Schoener, Gyanee Dewnarain


In 2013, Gartner will examine key market trends and the competitive landscape for communications service providers, with particular focus on the impact of over-the-top players. We will also look at how CSPs can grow through diversification and the adoption of new business and organizational models.

Table Of Contents


Key Issues

  • What are the key market trends impacting CSPs' businesses?
  • How are CSPs' core services and business models evolving?
  • How are CSPs diversifying their businesses to generate new revenue streams?
  • What are the impacts of OTT players, and how are CSPs positioning themselves?
  • How are CSPs renewing their focus on user experience and customer satisfaction?

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