Gartner Research

Agenda Overview for Business Process Management, 2013

Published: 03 January 2013

ID: G00246024

Analyst(s): Michele Cantara


Reducing costs, growing revenue, innovating and transforming the business require changes to business operations and to the way organizations work. Our 2013 BPM agenda focuses on business processes involving the routine and creative work of people and systems to optimize business performance.

Table Of Contents


Key Issues

  • How can the business process owner transform the work and processes of the business to deliver the higher degrees of business performance?
  • How can senior IT executives deliver better business outcomes for the enterprise and its value chain partners by maturing business process competencies?
  • How can the director of business process shared services make and sustain appropriate trade-offs between process standardization and variation to optimize both cost and innovation?
  • How can the business process director establish and sustain the people, technology and process competencies necessary to help the organization consistently deliver improved business outcomes at the pace business requires?
  • How can a solution architect or applications manager design, implement, and manage applications that support the different business process styles and software life cycles required to deliver business outcomes?

Related Priorities

Recommended Reading

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