Gartner Research

Unconscious Incompetence: The Primary Application Organizational Change Approach

Published: 03 January 2013

ID: G00235619

Analyst(s): Matthew Hotle

Summary

Application organizations simply aren't very good at organizational change, and they often don't even know it. Failed change is expensive and may take years to recover from.

Table Of Contents
  • Key Challenges

Introduction

  • Organizational Change as It Is

Analysis

  • The Learning Cycle and Organizational Change
  • Incompetent Organizational Change
  • Become Competent at Organizational Change
    • Establish a Formal Competency Around Organizational Change
    • Don't Change Too Much, Too Often or Too Small
  • Measure, Measure, Measure
  • Use Incentives to Reinforce Change Where Appropriate
  • Lead by Example
  • "But This Is Hard, Isn't It?"

Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.