Gartner Research

Agenda Overview for IT Operations Management, 2013

Published: 03 January 2013

ID: G00239193

Analyst(s): John Enck, Jeffrey Brooks


IT operations leaders will be under greater pressure to demonstrate business value by ensuring infrastructure and operations is in sync with end users' needs. Gartner's 2013 research will help IT operations leaders align people, process and technology investments in pursuit of greater alignment.

Table Of Contents


Key Issues

  • How should IT operations and infrastructure management organize, develop and measure their people and processes to improve operational efficiency?
  • How will IT services and operations management tools and processes evolve, and how can IT organizations exploit them to optimize IT operational business management?
  • Which ITOM frameworks, architectures and best practices should IT organizations adopt to achieve IT operational excellence?
  • Which vendors will play leading roles in the evolution of IT services and operations management?

Related Priorities

Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.