Gartner Research

Agenda Overview for IT Operations Management, 2013

Published: 03 January 2013

ID: G00239193

Analyst(s): John Enck , Jeffrey Brooks

Summary

IT operations leaders will be under greater pressure to demonstrate business value by ensuring infrastructure and operations is in sync with end users' needs. Gartner's 2013 research will help IT operations leaders align people, process and technology investments in pursuit of greater alignment.

Table Of Contents

Analysis

Key Issues

  • How should IT operations and infrastructure management organize, develop and measure their people and processes to improve operational efficiency?
  • How will IT services and operations management tools and processes evolve, and how can IT organizations exploit them to optimize IT operational business management?
  • Which ITOM frameworks, architectures and best practices should IT organizations adopt to achieve IT operational excellence?
  • Which vendors will play leading roles in the evolution of IT services and operations management?

Related Priorities

Recommended Reading

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