Gartner Research

Agenda Overview for the IT Services Market, 2013

Published: 04 January 2013

ID: G00246056

Analyst(s): Bob Igou, Kathryn Hale, Bryan Britz


The IT services market continues to bridge legacy offerings and new cloud delivery paradigms. IT services providers able to adapt to change, improve competitiveness and identify growth opportunities will thrive. Research from this agenda will provide insight and recommendations for their success.

Table Of Contents


Key Issues

  • How will the providers in the IT services market compete and evolve their businesses?
  • What are the critical success factors to succeed in the IT services marketplace?
  • What are the implications of changing IT services buying criteria and behaviors?
  • What is the market size and growth potential for specific IT services segments?
  • What is the outlook for key demand drivers in IT services?
  • What IT services opportunities exist in emerging technologies?
  • Where will future new sources of demand and market opportunity come from?

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