Gartner Research

Agenda Overview for Business Process Services, 2013

Published: 07 January 2013

ID: G00246418

Analyst(s): Cathy Tornbohm


Automation and more offshoring of highly skilled work are changing the nature of business process services. Successful providers will differentiate their services with strong vertical go-to-market strategies and process enhancement technologies and services, and by using the potential of cloud.

Table Of Contents


Key Issues

  • How is the BPS market changing and growing, and how can providers take advantage of the market evolution?
  • How will the providers in the BPS market compete and evolve their business?
  • What should organizations look for when evaluating and selecting BPS providers?
  • How will cloud, automation, assets and global delivery models impact how BPS is delivered?

Related Priorities

Recommended Reading

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