Gartner Research

Integrating Governance, Enterprise Architecture and IT Service Management to Drive Enterprise IT Maturity

Published: 08 January 2013

ID: G00246232

Analyst(s): Colleen Young


EA, ITSM and governance are distinct, but interdependent, management domains. Without them, IT lacks the competencies, tools, relationships and insights to deliver on its mission. CIOs must be well-versed in the fundamentals of each discipline if they expect to lead an effective IT organization.

Table Of Contents


  • The Three Core Domains
    • Governance
    • Enterprise Architecture
    • ITSM
  • Maturation Tactics
    • Tactic No. 1: Iteration
    • Tactic No. 2: Investing in PPM
  • Challenges and Opportunities
    • The "Two-Touchpoint" Phenomenon
    • The "Chicken and Egg" Phenomenon
  • Organizational Structure

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