Gartner Research

Forecast Analysis: Business Process Outsourcing, 2011-2016, 4Q12 Update

Published: 09 January 2013

ID: G00239111

Analyst(s): Cathy Tornbohm , Misako Sawai , Morgan Yeates , TJ Singh

Summary

Gartner's 4Q12 forecast shows that business process outsourcing will grow 6.2% in 2013, or 5.7% in constant currency. The five-year compound annual growth rate through 2016 for worldwide BPO is forecast to be 5.3%. Both projections represent modest growth compared with Gartner's 3Q12 forecast.

Table Of Contents

Assumptions

  • Introduction
  • Assumptions for 4Q12
    • BPO Market Size and Historical Activity
    • BPO Sales Pipeline and Contract Signings
    • BPO Purchasing Trends
    • Business and Financial Conditions
    • Economic and Employment Data
    • Political and Regulatory Climates
    • Evolving BPO Business Models and Delivery Architectures

Analysis

  • Key Changes in the 4Q12 BPO Forecast
  • BPO Market Results by Process Domain
  • BPO Market Results by Geographic Region
    • North America
    • Western Europe
    • Asia/Pacific
    • Japan
    • Latin America

Market Model

  • Forecast Components
    • BPO Spending Forecast
  • Influencing Factors
    • BPO Market Size and Historical Activity
    • BPO Sales Pipeline and Contract Signings
    • BPO Purchasing Trends
    • Business and Financial Conditions
    • Economic and Employment Data
    • Political and Regulatory Climate
    • Evolving BPO Business Models and Delivery Architectures
  • Connections
    • Economic and Employment Data > Business and Financial Conditions > Evolving BPO Business and Service Delivery Models > BPO Spending
    • Economic and Employment Data > Business and Financial Conditions > BPO Purchasing Trends > BPO Sales Pipeline and Contract Signings > BPO Spending
    • Political and Regulatory Climate > BPO Purchasing Trends > BPO Spending

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