Gartner Research

Criteria for Developing the 2013 Magic Quadrant for IT Service Support Management Tools

Published: 09 January 2013

ID: G00246593

Analyst(s): Jarod Greene, Jeffrey Brooks


I&O organizations often begin their drive to higher maturity levels of client support with IT service support management tools. These offerings go beyond the standard functions and features of IT service desk tools. We identify how vendors are evaluated for the 2013 Magic Quadrant for ITSSM Tools.

Table Of Contents


  • Market Definition
  • Inclusion Criteria
  • Evaluation Criteria
    • Completeness of Vision
    • Ability to Execute

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