Gartner Research

Outsourcing Trends 2013: Service Industrialization Enables a New Balance Between Value, Cost and Risk

Published: 11 January 2013

ID: G00239108

Analyst(s): Claudio Da Rold


This report is part of the "Gartner on Outsourcing, 2013" series. CIOs and IT sourcing managers will increase their chances of achieving conflicting corporate goals by following its advice on how to exploit cloud-enabled, ready-to-use, low-cost service opportunities.

Table Of Contents
  • Impacts
  • Recommendations to IT Sourcing Managers


Impacts and Recommendations

  • Key business and IT drivers force IT sourcing managers to try to achieve conflicting goals simultaneously, such as developing new technologies and competitive business solutions while reducing the fixed cost of IT
  • The growth of industrialized services, fast delivery requirements and declining prices present IT sourcing managers with new opportunities and risks that they must evaluate
  • The need to integrate a complex and unique mix of hybrid IT services requires IT sourcing managers to enhance their organization's sourcing management capabilities

Key Challenges and Trends in 2012

Outlook for 2013

Recommended Reading

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