Gartner Research

Outsourcing Trends 2013: The Impact of Social, Information, Mobile and Cloud on Your Sourcing Strategies

Published: 14 January 2013

ID: G00239102

Analyst(s): Linda Cohen, Frank Ridder


This research forms part of the "Gartner on Outsourcing 2013" collection. Sourcing managers must consider the opportunities and risks presented by the convergence of social, information, mobile and cloud when re-evaluating sourcing options, delivery models and vendors.

Table Of Contents
  • Impacts


  • Key Challenges and Trends in 2012
    • Economic turbulence increased cost pressures, which impeded vendor growth and profit and led to a decline in quality
    • Consumerization pushed IT toward new, more flexible architectures and services, which stretched the limits of current contracts and taxed providers' ability to support new devices
    • Industrialization brings noticeable cost-benefit to customers but has not quite materialized as significant growth for providers, which makes further cost optimization initiatives necessary
    • Cost continues to drive global delivery initiatives, but labor arbitrage does not produce the same cost benefits that it once did. In response, enterprises have increased investment in automation, process improvement and outcome-focused solutions
    • New and more agile providers offering public cloud infrastructure services (such as infrastructure as a service) have gained buyers' attention, which challenges IT organizations to manage hybrid IT models
  • Outlook for 2013

Impacts and Recommendations

  • Growing cloud adoption will force sourcing managers to reconsider sourcing governance techniques and contracting practices
  • Revised mobile strategies, such as bring your own device (BYOD) and mobile applications availability, will expand IT service sourcing requirements as users demand new services
  • New information channels, coupled with data management and reliability issues, will make sourcing options analysis and vendor evaluations more complicated and more critical
  • Social technologies will change the way that sourcing organizations interact with suppliers and customers, from requirements definition, through contract negotiation and vendor performance evaluation

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