Gartner Research

Vendor Rating: BT Group

Published: 14 January 2013

ID: G00229610

Analyst(s): Katja Ruud

Summary

BT Group continues to improve its effectiveness. Externally, the service portfolio and customer experience remain focus areas; internal efforts continue to be about operational efficiencies, cultural change and industrializing processes. The overall outcome manifests the company's positive outlook.

Table Of Contents

Overall Rating

What You Need to Know

Vendor Rating

  • Analyst Comments
  • Corporate Viability
    • Strategy: Positive
    • Financial: Positive
    • Marketing: Strong Positive
    • Organization: Positive
  • Market Offerings
    • Product/Service: Positive
    • Technology/Methodology: Positive
    • Pricing Structure: Positive
  • Customer Service/Support
    • Sales/Distribution: Positive
    • Support/Account Management: Positive

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