Gartner Research

Evaluating Microsoft, Oracle, Salesforce.com and SAP's Social for CRM Application Strategies

Published: 16 January 2013

ID: G00234201

Analyst(s): Ed Thompson , Adam Sarner , Jenny Sussin , Michael Maoz

Summary

Using the criteria in "How to Evaluate a Vendor's Social for CRM Application Strategy," we evaluate the social for CRM application strategies of Microsoft, Oracle, salesforce.com and SAP. IT and business leaders can use this research to evaluate prospective vendors.

Table Of Contents

Analysis

  • The Evaluation
  • Functional Assessment
  • What You Need to Know About Microsoft, Oracle, Salesforce.com and SAP's Social for CRM Application Offerings
    • Microsoft
    • Oracle
    • Salesforce.com
    • SAP

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