Gartner Research

Outsourcing Trends, 2013: Balance Business Goals With Cost Focus in Outsourcing Contracting Practices

Published: 16 January 2013

ID: G00239105

Analyst(s): Dean Blackmore , Allie Young


This research is part of the Gartner on Outsourcing, 2013 series of documents. IT sourcing executives can use this research to understand the changes in current trends and practices in outsourcing contracts and how to evaluate the best options for outsourcing contracting in today's market.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Despite an overall decline in "mega" outsourcing deals (more than $1 billion in total contract value [TCV]) and an increased adoption of multivendor selective sourcing strategies, very large multiyear, single-provider outsourcing contracts continue to be signed
  • Utility and cloud models in outsourcing contracts are becoming more commonplace, requiring new expertise in pay-for-use or outcome-based pricing
  • In many contracts that prioritize IT cost takeout without appropriate focus on innovation or outcomes, business needs and IT objectives are misaligned
  • Key Challenges and Trends in 2012
    • A Retrospective View of 2012 — Outsourcing Contract Trends
  • Outlook for 2013
    • Contracting Trends and Expectations

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