Gartner Research

Outsourcing Trends 2013: Increase Productivity with Business Process Outsourcing

Published: 17 January 2013

ID: G00239095

Analyst(s): Cathy Tornbohm , Ruby Jivan

Summary

This research is part of the "Gartner on Outsourcing, 2013" series of notes. In light of new technologies and provider service model offerings, business unit managers and IT sourcing executives must refresh their business process outsourcing strategy and productivity objectives in 2013.

Table Of Contents
  • Impacts

Analysis

  • Key Challenges and Trends in 2012
  • Outlook for 2013

Impacts and Recommendations

  • Continued global economic uncertainty drives enterprises to look beyond standard solutions for leading-edge cost-saving alternatives to meet their budget reduction goals
  • In 2013, business process as a service (BPaaS) offerings will provide a significant boost to process standardization efforts without requiring capital investments. A combined capability, process and technology enhancement can significantly reduce the time needed to achieve high maturity levels.
  • New vendor-provided technology platforms that integrate, complement and enhance core ERP applications, such as process enhancement technologies and services (PETS), will allow organizations to meet their business productivity goals faster

Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.