Gartner Research

Road Notes on CIO Personal Effectiveness: New Tools for Improving Collaboration

Published: 17 January 2013

ID: G00248915

Analyst(s): Michael J. Leckie, Elizabeth Holden, Marc Andonian


Gartner Executive Programs held a series of CIO personal-effectiveness workshops at Orlando Symposium/ITxpo. One of them introduced concepts behind a neuroscience-based model of collaboration called “SCARF,” originated by David Rock (see Additional Insights below). CIOs learned about the importance of understanding and influencing an individual’s feelings of status, certainty, autonomy, relatedness and fairness in developing interpersonal relationships and effective collaboration strategies. Through a series of exercises, they developed ideas on how to improve their influence in each of these areas, and gained a better understanding of how the ideas could be used to improve their personal and professional effectiveness.

Table Of Contents

Road notes

  • CIO call to action
  • Bottom line
  • Business impact

Additional Insights

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