Published: 17 January 2013
Analyst(s): Marc Andonian , Elizabeth Holden , Michael J. Leckie
Gartner Executive Programs held a series of CIO personal-effectiveness workshops at Orlando Symposium/ITxpo. One of them was on the “Drama Triangle,” which characterizes three roles that form the foundation of dysfunctional relationships. Participating CIOs discussed the roles and their impact, and then learned techniques to neutralize or counter each role. The CIOs found that they intuitively understood the model but that most had not explicitly thought about organizational dysfunction in this way. Virtually all of them agreed that this model explained many of the challenges in their organizations and that use of the “countertechniques” would help them improve their personal, professional and organizational effectiveness.
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