Gartner Research

Road Notes on CIO Personal Effectiveness: How CIOs Can Avoid the "Drama Triangle"

Published: 17 January 2013

ID: G00248917

Analyst(s): Marc Andonian, Elizabeth Holden, Michael J. Leckie


Gartner Executive Programs held a series of CIO personal-effectiveness workshops at Orlando Symposium/ITxpo. One of them was on the “Drama Triangle,” which characterizes three roles that form the foundation of dysfunctional relationships. Participating CIOs discussed the roles and their impact, and then learned techniques to neutralize or counter each role. The CIOs found that they intuitively understood the model but that most had not explicitly thought about organizational dysfunction in this way. Virtually all of them agreed that this model explained many of the challenges in their organizations and that use of the “countertechniques” would help them improve their personal, professional and organizational effectiveness.

Table Of Contents

Road notes

  • CIO call to action
  • Bottom line
  • Business impact

Additional Insights

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.