Gartner Research

How to Evaluate Microsoft Office 365 Versus Google Apps for Business

Published: 21 January 2013

ID: G00239140

Analyst(s): Matthew Cain


Many organizations evaluating Google Apps for Business and Microsoft Office 365 have difficulty developing comparison criteria. We present a model for IT leaders comparing these two cloud collaboration platforms.

Table Of Contents


  • Introduction
  • Creating an Evaluation Model
  • Suggested Evaluation Criteria
    • Economics
    • Vendor Commitment
    • Motivation for Change
    • Hybrid Services
    • Support
    • Fit for Purpose
    • Third-Party Resources
    • Stack Commitment
    • Demographics/User Preference
    • Change Management
    • Transparency and Reporting
    • Mobility
    • Regulatory Compliance
    • Contracting and Licensing
  • Areas of Commonality
    • Operational Burden
    • Service-Level Agreements
    • Reliability
    • Directory Integration/Single Sign-On
    • Security
    • Data Migration
  • Conclusion
  • Appendix

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