Gartner Research

Top Actions for Healthcare Payer CIOs, 2013: Healthcare Payer Transformation Starts With a New IT Focus

Published: 21 January 2013

ID: G00247931

Analyst(s): Robert H. Booz


CIOs within payer organizations must lead IT away from working in groups formed to perform single tasks and toward becoming bidirectional. IT leaders and business leaders must work in unison to create an agile information integration team.

Table Of Contents
  • Key Challenges



  • IT Must Be Closer to the Business Side of the Operation, Through Proactive and Increased Participation in the Organization's Strategic Planning Process
  • IT Must Modify Its Internally Focused Actions to Be Closer to the Payer's Changing Consumer Base by Designing New Communication and Sales Channels Supporting the Business Goals of the Organization

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