Gartner Research

Hunting and Harvesting in a Digital World: The 2013 CIO Agenda

Published: 01 January 2013

ID: G00248536

Analyst(s): Mark McDonald, Dave Aron

Summary

CIOs face a future torn between current operations and digital opportunities. The CIO agenda for 2013 involves adopting new approaches to hunting for innovations and opportunities that deliver digital value, while harvesting greater business performance from products, services and operations.

Table Of Contents

Foreword

Executive Summary

  • IT’s aspirations require addressing current realities
  • CIOs need a new agenda for digital business and beyond
  • CIOs must hunt and harvest
  • IT must set aside old rules and adopt new tools
  • The 2013 CIO Agenda

IT’s Aspirations Require Addressing Current Realities

  • The quiet IT crisis
  • Realizing a fraction of technology’s potential is no longer enough
  • CIOs and their IT organizations are expected to survive in an environment with little if any real budget increases
  • The IT labor market is not delivering enough skilled professionals
  • IT organizations are inflexible
  • The importance of extending IT’s performance profile
  • Tending, hunting and harvesting complete IT’s business value spectrum
  • Case Study: Coca-Cola Europe applies technology to create global enterprise value
  • The 2013 CIO Agenda rationale

CIOs Need a New Agenda for Digital Business and Beyond

  • Business strategies require new behaviors to achieve enterprise growth, gain customers and expand technology
  • Digital technologies dominate the CIO agenda in 2013
  • Case Study: DeLaval’s more productive and profitable “digital dairy farms”
  • CIOs plan to improve IT’s ability to hunt for digital innovation while harvesting business value from current operations
  • Case Study: Praxair is creating an IT organization that hunts and harvests at a global level

CIOs must Hunt and Harvest

  • From tending the garden to hunting and harvesting
  • Stepping outside the CIO’s traditional comfort zone
  • Case Study: The U.K.’s Government Digital Service goes digital by default
  • CIOs are becoming general managers
  • Building the talent to hunt and harvest
  • Case Study: Building the core of the business, and outsourcing to the cloud, at the U.K. Houses of Parliament

IT Must Set Aside Old Rules and Adopt New Tools

  • Business as usual keeps IT as usual
  • CIOs need to improve their game when it comes to the customer experience and growth
  • Case Study: Multiquip creates mobile capabilities with limited IT resources
  • Building skills requires breaking old HR management habits
  • Case Study: ADP merges IT and product development to change the customer experience
  • Without new approaches, IT’s role remains static and less strategically relevant

The 2013 CIO Agenda

  • CIOs anticipate significant change over the next three years
  • The 2013 CIO Agenda must deal with three interlocking issues: IT strategy, funding and skills
  • Tending, hunting and harvesting represent an expanded role for IT in the digital world
  • Recommendations to consider in evaluating the 2013 CIO Agenda
  • The 2013 Executive Programs report agenda
  • A final word on the 2013 CIO Agenda

Appendix: Additional Data, Demographics

Further Reading

  • Related content
  • Gartner Executive Programs reports
  • Core research
  • Books

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