Gartner Research

Apply These Best Practices to an ERP Training Organization

Published: 23 January 2013

ID: G00239825

Analyst(s): Pat Phelan

Summary

Training is a key component of long-term ERP health. This research identifies training best practices that help application leaders get the maximum value from ERP investments.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Design and Plan for the Postimplementation ERP Training Organization Prior to the Project End
  • Assign Responsibility to the ERP Training Organization for Quality Control of Training Design, Content Development and Delivery Effectiveness
  • When Planning the ERP Training Organization, Include Adjustments to Accommodate Global Training Requirements
  • Implement Training Standards to Ensure Consistency Throughout All Training Management, Training Content, and Delivery
  • Fund and Staff ERP Training Properly, Both Pre- and Postimplementation; Build a Case for Training Investment

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