Gartner Research

How the Nexus of Forces Deeply Transforms Communications Service Providers' Strategy

Published: 24 January 2013

ID: G00246691

Analyst(s): Jean-Claude Delcroix


Social applications, mobile computing, analytics and cloud increase operator challenges, and require deep management changes in communications service providers. As voice and messaging revenue decreases and networks embrace Wi-Fi, operators become a hub for big data and cloud computing coordination.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • The Nexus of Forces creates opportunities beyond networking. For CSPs to win, top managers need diversified business, consumer and IT skills.
  • The social dimension of communications brought by the Nexus pushes CSPs to serve people, organizations, applications and machines as members of "social" information and communications networks
  • CSPs that switch from being utilities to innovators will be able to act as big data hubs to support their marketing, and their enterprise and personal clients
  • CSPs will find more value with synergistic cloud computing offerings that include brokering and integrated professional services
  • CSPs that implement more low-cost converged networks, including Wi-Fi, can offer a lower price per gigabyte to mobile users

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