Gartner Research

Cloud Solution Providers Ignore Customer Processes at Their own Peril

Published: 25 January 2013

ID: G00247642

Analyst(s): Gregor Petri

Summary

As cloud service providers move up the cloud service value chain, they will increasingly need to help customers adjust their processes to capture this value. This will require greater attention to SLAs, best practices, standard processes, and vertical customization.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • As cloud service users move up the CSVC they will demand increasingly robust SLAs
  • Cloud service users will demand more standardized services and insist more on compliance with industry best practices
  • Cloud service users will expect help adapting processes to the provided cloud functionality
  • Cloud services tend to move to higher levels of the value chain as providers continue to improve their offerings

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