Gartner Research

How to Make Selections With the IT Service Catalog Buyers Guide

Published: 25 January 2013

ID: G00246592

Analyst(s): Jeffrey Brooks

Summary

An IT service catalog can provide end users with a convenient way to interact with their IT organizations. Understanding how an IT service catalog can be purchased, and the associated pricing, can help in planning a successful project, and can offer end users a streamlined way to interact with IT.

Table Of Contents

Analysis

  • Buying Options: Suite or Not?
    • Stand-Alone Tools
    • Part of a Suite
    • CMP Vendors
  • Pricing and Packaging 1
    • Stand-Alone
    • Integrated Suites and CMPs
  • Evaluating IT Service Catalog Tools
  • Final Considerations

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