Gartner Research

How to Improve I&O Maturity by Using the ITScore

Published: 25 January 2013

ID: G00246391

Analyst(s): Jeffrey Brooks, Robert Naegle


Gartner clients are missing an opportunity to drive business value through the success of their I&O maturity programs. To compel business value, the I&O organization must mature and plan, establish metrics, measure often and proactively course correct.

Table Of Contents
  • Key Challenges



  • Establish a Baseline and Measure Progress
  • Measure at Least Every Six Months
  • Diagnose and Course Correct
  • Bottom Line

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