Gartner Research

Critical Success Factors for Business Intelligence: Taking BI From Lackluster to Blockbuster

Published: 25 January 2013

ID: G00246367

Analyst(s): Carlie Idoine

Summary

Organizations use critical success factors to focus on the important aspects of a business intelligence project. Despite widespread use of CSFs, many BI projects still fail. This research provides actionable guidance for using CSFs to cultivate successful BI efforts.

Table Of Contents

Summary of Findings

Guidance Context

  • Problem Statement
  • Guidance Applicability

The Gartner Approach

The Guidance Framework

  • Prework
    • Understand Business Objectives and Corresponding IT Objectives
    • Review Inventory of Completed BI Projects
    • Assess BI Skills and Levels of Expertise Throughout the Organization
  • The Critical Success Factor Objective Assessment Framework
    • CSF 1: Allocate Sufficient Resources and Funding
    • CSF 2: Secure an Executive Sponsor
    • CSF 3: Communicate With Business and IT
    • CSF 4: Establish a BI Governance Framework
    • CSF 5: Iteratively Deliver BI
  • Follow-Up

Risks and Pitfalls

Recommended Reading

Notes

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