Gartner Research

Critical Success Factors for Business Intelligence: Taking BI From Lackluster to Blockbuster

Published: 25 January 2013

ID: G00246367

Analyst(s): Carlie Idoine


Organizations use critical success factors to focus on the important aspects of a business intelligence project. Despite widespread use of CSFs, many BI projects still fail. This research provides actionable guidance for using CSFs to cultivate successful BI efforts.

Table Of Contents

Summary of Findings

Guidance Context

  • Problem Statement
  • Guidance Applicability

The Gartner Approach

The Guidance Framework

  • Prework
    • Understand Business Objectives and Corresponding IT Objectives
    • Review Inventory of Completed BI Projects
    • Assess BI Skills and Levels of Expertise Throughout the Organization
  • The Critical Success Factor Objective Assessment Framework
    • CSF 1: Allocate Sufficient Resources and Funding
    • CSF 2: Secure an Executive Sponsor
    • CSF 3: Communicate With Business and IT
    • CSF 4: Establish a BI Governance Framework
    • CSF 5: Iteratively Deliver BI
  • Follow-Up

Risks and Pitfalls

Recommended Reading


©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.