Gartner Research

ADP unifies the user experience by merging IT and product development

Published: 28 January 2013

ID: G00249623

Analyst(s): Dave Aron , Mark McDonald


ADP merged its IT and product development organizations to provide a better user experience. The company followed a new talent management strategy to staff this new organization and plans to fuel business growth using mobile and predictive analytics.

Table Of Contents

Case study

  • Understanding the user experience
  • Merging IT and product development
  • Changing talent strategies
  • Using predictive analytics to further business success

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