Gartner Research

Outsourcing Trends 2013: Exploit Alternatives to Infrastructure Outsourcing Services for Agility

Published: 29 January 2013

ID: G00239093

Analyst(s): Gianluca Tramacere, David Ackerman


This research is part of the "Gartner on Outsourcing, 2013" series of notes. Cloud and utility infrastructure services will require agile contracts. IT sourcing managers should not restrict future delivery but develop new innovative delivery models.

Table Of Contents
  • Impacts


  • Key Challenges and Trends in 2012
  • Outlook for 2013

Impacts and Recommendations

  • Organizations will continue to make agility a priority in 2013
  • Organizations will resist signing contracts that lock them into a standard infrastructure deal when a cloud delivery model could be more effective
  • Organizations will embrace gain-share pricing as a way to offer incentive for service providers to improve their overall performance
  • Lack of IT agility will drive organizations to change service providers as they search for IT improvements

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