Gartner Research

Seven Steps to Select Configuration Item Data and Develop a CMDB Project That Delivers Business Value

Published: 29 January 2013

ID: G00246666

Analyst(s): Ronni Rosenstein

Summary

IT operations teams can use an IT service view configuration management database to improve and support IT processes such as incident, change, and release management. Optimize the value of your CMDB by defining goals, formalizing ownership and excluding unnecessary configuration item data.

Table Of Contents
  • Key Challenge

Introduction

  • Less Is More

Analysis

  • Step 1: Create or Review Your Configuration Management Process
  • Step 2: Define Goals for IT Service View CMDB Projects and Use Cases for the Included CIs and Attributes
  • Step 3: Locate Your Configuration Data
  • Step 4: Select Your CIs for Inclusion in the CMDB
  • Step 5: Assign an Owner to All CIs and Attributes
  • Step 6: Link All CIs and Attributes to Business Value
  • Step 7: Motivate or Measure the Data Provider

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