Gartner Research

Seven Steps to Select Configuration Item Data and Develop a CMDB Project That Delivers Business Value

Published: 29 January 2013

ID: G00246666

Analyst(s): Ronni Rosenstein


IT operations teams can use an IT service view configuration management database to improve and support IT processes such as incident, change, and release management. Optimize the value of your CMDB by defining goals, formalizing ownership and excluding unnecessary configuration item data.

Table Of Contents
  • Key Challenge


  • Less Is More


  • Step 1: Create or Review Your Configuration Management Process
  • Step 2: Define Goals for IT Service View CMDB Projects and Use Cases for the Included CIs and Attributes
  • Step 3: Locate Your Configuration Data
  • Step 4: Select Your CIs for Inclusion in the CMDB
  • Step 5: Assign an Owner to All CIs and Attributes
  • Step 6: Link All CIs and Attributes to Business Value
  • Step 7: Motivate or Measure the Data Provider

Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.