Gartner Research

Outsourcing Trends 2013: The Nexus of Forces Will Accelerate Managed Services Sourcing Adoption

Published: 31 January 2013

ID: G00239098

Analyst(s): Frances Karamouzis

Summary

This research is part of the "Gartner on Outsourcing, 2013" collection. Sourcing executives need to recognize — and act on — the growing importance of managed services. Fueled by the Nexus of Forces, managed services raises the bar for strategy, governance, risk and performance management.

Table Of Contents
  • Impacts

Analysis

  • Key Challenges and Trends in 2012
    • Changes in Spending Patterns
    • Adoption of Managed Services
    • Business Drivers for Spending Approval
  • Outlook for 2013

Impacts and Recommendations

  • New service offerings sparked by Gartner's Nexus of Forces are driving sourcing managers to accelerate the adoption of managed services which demands stronger and more diligent multisourcing competencies
  • CIOs approve cloud services purchases based on competitive advantage and speed of deployment rather than cost cutting. This approach shifts the financial impact and risk of managed services and so demands more discipline in sourcing.
  • The CIO's role is bifurcating between a "run the business" cost cutter and a "grow the business" collaborator. This impacts the confidence level, value proposition and score of the entire IT organization and sourcing office.
  • Hybrid IT sourcing portfolios composed of traditional outsourcing coupled with new managed service offerings are becoming the new normal. Sourcing executives, therefore, need to be proactive rather than reactive.

Recommended Reading

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