Gartner Research

Infrastructure and Operations Maturity: What It Takes to Be in the Top 10%, Update

Published: 31 January 2013

ID: G00246364

Analyst(s): Jeffrey Brooks, Jay E. Pultz, Robert Naegle


A record number of Gartner clients have used the Gartner ITScore maturity assessment for infrastructure and operations. Learn how the top 10% of IT operations leaders are heading the push to maturity.

Table Of Contents


  • Top Performers
  • The Top Versus the Majority
  • Top Performers' Strengths
  • Top Performers' Challenges
  • Bottom Line

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