Gartner Research

Planned Research for Customer Service in the Supply Chain, 2013

Published: 31 January 2013

ID: G00247175

Analyst(s): William McNeill


Excellence in customer service enables supply chain organizations to rethink performance and become more demand-driven. Supporting the "Agenda Overview for Core Supply Chain, 2013," this research helps supply chain leaders apply process best practices and implement appropriate technology.

Table Of Contents


  • What Are the Best Practices in Customer Service Excellence?
  • How Are the Technologies, Markets and Vendors for Service Evolving?
  • How Will Organizations Implement Customer Service Processes, Methodologies and Systems to Improve Business Performance?
  • What Are the Best Practices in Customer Collaboration?
  • What Are the Best Practices in Aftermarket Services?

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