Gartner Research

Outsourcing Trends 2013: Ease the Complexity When Integrating Multiple Cloud and Traditional IT Service Providers

Published: 05 February 2013

ID: G00239097

Analyst(s): Jim Longwood

Summary

This research is part of the "Gartner on Outsourcing 2013" series. Today's IT services ecosystems are highly sourced and extremely complex. Multisourcing service integrator roles are evolving to help IT sourcing managers achieve integrated end-to-end service delivery across multiple providers.

Table Of Contents
  • Impacts

Analysis

  • Key Challenges and Trends in 2012
  • Outlook for 2013
    • There Is Bad News and Good News

Impacts and Recommendations

  • The increasing maturity and complexity of the multi-sourced environment will drive IT sourcing managers to seek more sophisticated capabilities from MSI providers
  • The increasing maturity of the MSI market, along with the need for cost savings, will drive IT sourcing managers and MSI providers to focus more heavily on the value for money proposition of the MSI role
  • The increasing complexity of IT services ecosystems will drive MSIs to further integrate cloud services support and management functions into their MSI offerings for enterprise clients

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