Gartner Research

Optimizing Your SAP Change Management Process

Published: 05 February 2013

ID: G00226606

Analyst(s): Derek Prior

Summary

Business managers are often amazed at the lack of agility of their SAP applications. SAP support managers should optimize their change management processes to adapt their live SAP business processes faster, without compromising system integrity.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Help Business Managers Understand That There Are Five Different Types of SAP Changes to Be Handled, Three of Which They Usually Are Completely Unaware Of
    • SAP Change Type 1: Emergency Fix
    • SAP Change Type 2: Problem Resolution
    • SAP Change Type 3: SAP Support Package
    • SAP Change Type 4: Small Business Enhancement
    • SAP Change Type 5: Large Business Project
  • When Reviewing and Optimizing Any SAP Change Management Process, Realize That There Are Five Basic Steps That Must Be Considered
    • Step 1: Impact Analysis
    • Step 2. The Governance Process
    • Step 3. Application Changes
    • Step 4. Testing
    • Step 5. Transport Management
  • To Optimize the Reliability and Agility of Your SAP Change Management Process, Evaluate the Use of Software Tools to Automate the Operation of Each Step in the Process
    • A Regular Review of All SAP Change Requests
    • Simplify and Automate Key Steps in the Change Management Process
    • Focus on Speed for Small Business Enhancements
    • Improve the Delivery of Large Business Projects

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