Gartner Research

How Mediation in Outsourcing Works and Why it Helps

Published: 06 February 2013

ID: G00247475

Analyst(s): Frank Ridder

Summary

Outsourcing is about relationships and can involve disagreement, and the more service providers you have, the greater the complexity and potential for conflict. Sourcing managers planning to leverage mediation can use this document to prevent these issues causing deal failure or loss of business.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Understand Your Options for Conflict Resolution
  • What Mediation Is and How it Works
  • The Key Benefits of Mediation
  • Why Mediation Does not Always Work
  • The Specifics of Mediation in Outsourcing

Case Study

  • Failing Transitions and Transformations That Cause Difficulties

Recommended Reading

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