Gartner Research

BlackBerry in the Enterprise: The Whys and Hows to Stay or Go

Published: 06 February 2013

ID: G00246911

Analyst(s): Michael Disabato


BlackBerry has fallen behind Apple iOS and Google Android. BlackBerry has suffered financial setbacks and experienced network outages that have damaged its reputation. As a result, some enterprises are considering moving away from BlackBerry. This document provides guidance for such a move.

Table Of Contents

Summary of Findings

Guidance Context

  • Problem Statement
  • Guidance Applicability
  • Related Guidance
  • Gartner Definitions

The Gartner Approach

The Guidance Framework

  • Prework
  • Step 1: Assess the Risk in Moving From BlackBerry to an Alternative Platform
  • Step 2: Decide If Devices Will Be Enterprise Only or COPE
  • Step 3: Translate Risk Posture to Required Security Controls
  • Step 4: Select the Alternative Platform
  • Step 5: Select the Correct Mobility Management Options
  • Step 6: Select an MDM System
  • Step 7: Implement Mobile Management Solution
  • Step 8: Define Service Desk and Support Processes
  • Step 9: Establish Provisioning Processes
  • Step 10: Migrate Users From BlackBerry to Alternative Platform
  • Step 11: Collect and Deprovision the BlackBerry Device
  • Follow-Up

Risks and Pitfalls

Recommended Reading

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