Gartner Research

Outsourcing Trends 2013: Changes in Global Delivery Models Demand Urgent Adjustments to Sourcing Strategies

Published: 08 February 2013

ID: G00239103

Analyst(s): Ian Marriott


This research is part of the "Gartner on Outsourcing 2013" series. Striking the right balance between onshore, nearshore and offshore resources is now critical to sourcing value. This will drive sourcing managers to transform their offshore sourcing strategies into global delivery strategies.

Table Of Contents
  • Impacts


  • Key Challenges and Trends in 2012
    • The Rush to Offshore
    • Challenges With Geographic Expansion
    • Deciding Between Offshore and Cloud-Based Services
  • Outlook for 2013

Impacts and Recommendations

  • IT services sourcing in onshore and nearshore locations is growing rapidly. To optimize the benefits of sourcing to multiple locations, more sourcing managers are converting offshore sourcing strategies into global ones
  • Continued economic challenges in North America and Western Europe mean that expanding business presence into new geographies is no longer optional for organizations — sourcing managers must consider it an urgent necessity
  • As enterprises adopt more industrialized services, the use and availability of traditional, customized services is in decline. Sourcing managers will rely on evolving global delivery networks to bridge this gap

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