Gartner Research

Six Steps to Event and Network Fault Management Tool Integration and Device Support

Published: 11 February 2013

ID: G00245972

Analyst(s): Vivek Bhalla, Colin Fletcher


Tool integration and device coverage is pivotal in extracting maximum value from a network fault management or event correlation and analysis solution. This research provides IT leaders steps on how to avoid common pitfalls and ensure initial, ongoing and future integration requirements are met.

Table Of Contents
  • Key Challenges



  • Step 1: Compile a Complete List of All Potential Tooling Integration and Device Support Requirements, Including Specific Versions, Before Engaging With Any Vendor
  • Step 2: Request Each Vendor's Stand-Alone Integration and Device Support Road Map
  • Step 3: Determine a Vendor's Specific Policy for Version Support for Each Device Class and Software Integration
  • Step 4: Clarify the Terms of Any Partner Agreements the Vendor Claims to Have With Other Software or Hardware Vendors That Are Pertinent to Your Environment
  • Step 5: Confirm If Tooling Integration or Device Support Requires Additional Effort by the Vendor, Whether This Falls Under Services or Development, and When the Work Will Be Completed
  • Step 6: Establish the Process and Typical Lead Times for Future Device and Software Version Support
  • Summary

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